Your present position: Service >Aftermarket service
date: 2009-10-15Aftermarket service
Philosophy and commitment to
1, the "high-quality products, attentive service to meet your needs," Ceramics Co., Ltd. Guangdong summit principle of service.
Ceramics Co., Ltd. Guangdong summit to customer demand as the core and guide, build customer service system, designed to meet client requirements and forms of services
The user satisfaction performance target of building customer service team. "Samit ceramic" Customer service system to follow the same service management standards,
The user to provide a unified nation-wide quality standards of service.
Second, the quality promise:
Resolutely support and implement the national "Product Quality Law," "Consumer Protection Act." T the full implementation of ISO9001 Quality Management
System Certification; product design, development, production to market demand-oriented, pay attention to environmental protection, science and technology, personality, fashion and product culture.
3, performance pledges
1, design and consultation: Free for home decoration consultation, recommended the construction units.
2, ordering consultation: 30 minutes response scheduling delivery to ensure on time delivery.
3, product advice: Open the products Hotline, passionate, accurate, objective answers to various questions regarding the product.
4, after-sales service:
A, open throughout the customer complaints and on-site service hotline (Stones guidance, etc.), if there is product quality problems, is a responsibility of my company, in reply within 5 days, 15 days to resolve it.
B, establishment of "Customer Information Management System" and the return visit to the system.
C, the establishment of the brand service network throughout the system
Service System
The establishment of distribution centers and customer service department, the establishment of the brand manager
The retail channels in the distribution of customer relationship management, meticulous, professional services for dealer
Full participation in the construction client's exhibition, advertising planning, network expansion,
To carry out market research and customer satisfaction surveys, establish a sound customer profiles
Systematic training of the distributors, dealers and comprehensively improve the quality of
Complaints telephone hotline set up for after-sale product quality problems arise special treatment,
Strengthen the sales of conventional market research and inspection, perfect after-sales service
Set up a marketing department, to establish rapid response mechanisms to respond to market changes.
In major cities across the country to establish and improve a large image of stores, shops
Major consuming areas of the product distribution centers and warehousing Library
Southeast Asia, Oceania, Africa, Middle East, Europe and Hong Kong, Macao and Taiwan and set up the distributor or agent.
Service Guide
You are in the application of "Samit Ceramics" brand products in the process have any questions, please immediately call the "summit Ceramics" branded customer service center or
Purchase of land dealer body contact, we will be in accordance with strict, professional services, processes and specifications for you.
Hours
"Samit ceramic" customer service center hours are: Monday to Friday 9:00 ~ 18:00, (excluding national holidays).
1, the "high-quality products, attentive service to meet your needs," Ceramics Co., Ltd. Guangdong summit principle of service.
Ceramics Co., Ltd. Guangdong summit to customer demand as the core and guide, build customer service system, designed to meet client requirements and forms of services
The user satisfaction performance target of building customer service team. "Samit ceramic" Customer service system to follow the same service management standards,
The user to provide a unified nation-wide quality standards of service.
Second, the quality promise:
Resolutely support and implement the national "Product Quality Law," "Consumer Protection Act." T the full implementation of ISO9001 Quality Management
System Certification; product design, development, production to market demand-oriented, pay attention to environmental protection, science and technology, personality, fashion and product culture.
3, performance pledges
1, design and consultation: Free for home decoration consultation, recommended the construction units.
2, ordering consultation: 30 minutes response scheduling delivery to ensure on time delivery.
3, product advice: Open the products Hotline, passionate, accurate, objective answers to various questions regarding the product.
4, after-sales service:
A, open throughout the customer complaints and on-site service hotline (Stones guidance, etc.), if there is product quality problems, is a responsibility of my company, in reply within 5 days, 15 days to resolve it.
B, establishment of "Customer Information Management System" and the return visit to the system.
C, the establishment of the brand service network throughout the system
Service System
The establishment of distribution centers and customer service department, the establishment of the brand manager
The retail channels in the distribution of customer relationship management, meticulous, professional services for dealer
Full participation in the construction client's exhibition, advertising planning, network expansion,
To carry out market research and customer satisfaction surveys, establish a sound customer profiles
Systematic training of the distributors, dealers and comprehensively improve the quality of
Complaints telephone hotline set up for after-sale product quality problems arise special treatment,
Strengthen the sales of conventional market research and inspection, perfect after-sales service
Set up a marketing department, to establish rapid response mechanisms to respond to market changes.
In major cities across the country to establish and improve a large image of stores, shops
Major consuming areas of the product distribution centers and warehousing Library
Southeast Asia, Oceania, Africa, Middle East, Europe and Hong Kong, Macao and Taiwan and set up the distributor or agent.
Service Guide
You are in the application of "Samit Ceramics" brand products in the process have any questions, please immediately call the "summit Ceramics" branded customer service center or
Purchase of land dealer body contact, we will be in accordance with strict, professional services, processes and specifications for you.
Hours
"Samit ceramic" customer service center hours are: Monday to Friday 9:00 ~ 18:00, (excluding national holidays).